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Transformation Manager
2 months ago
Transformation Manager – MSX International
40 Hours per week
Up to £50,000
Remote, with occasional travel
Are you a professional in the automotive sector with a track record of driving and managing change?
MSX International has an exciting opportunity for you
MSX International is seeking a skilled automotive expert with a deep understanding of retailer service processes to fill the role of Transformation Manager. This position will support the implementation of an Aftersales system across multiple international markets for our partner, a prestigious name in the luxury automotive sector.
Key Responsibilities
As a Transformation Manager, you will join the Global Customer Service team and spearhead a project that enhances the implementation and ongoing evolution of our partner's Aftersales strategy. This role requires a customer-centric mindset and the ability to leverage your knowledge of retailer service processes to devise and execute a plan that aligns with our partner's objectives. You will oversee the operational changes necessary to deliver this new service capability, collaborating across functions to ensure that system modifications, as well as process, personnel, and data changes, are effectively integrated.
The Transformation Manager will:
- Work alongside various Aftersales programme leaders and local markets to develop a comprehensive rollout strategy, from pilot phases to full implementation
- Examine diverse data sources essential for the successful execution of the programmes
- Initiate the deployment of Customer Clock, providing a holistic view of the client's service experience
- Employ change management methodologies to foster engagement, ensuring that the platform complements existing infrastructure
- Identify barriers to participation, devise practical business solutions to address these, and onboard all current non-participants
- Create a metrics suite to evaluate the successful integration of programmes at the retailer level, including adherence to process changes and overall enhancements in retailer efficiency and customer satisfaction
- Facilitate Retailer/Internal User access to various retailer portals through effective process deployment
- Develop and validate communications to promote any additional functionalities within the Retailer systems
- Thoroughly prepare all markets for the launch of customer-focused Aftersales solutions
- Generate and create user guidance to support the change management initiative
- Collaborate effectively with both the technical development team and business team, ensuring the continued evolution of the solution alongside market rollout.
Candidate Profile
This role presents an excellent opportunity for an individual with a robust background in retail, particularly in leading and managing change initiatives.
The ideal candidate will possess:
- In-depth knowledge of automotive retailer service processes
- Proven experience in leading and managing change
- Strong verbal and written communication skills
- Exceptional stakeholder management abilities, with the capacity to influence at all levels
- A collaborative approach to achieving goals
- A clear understanding of the vision and the means to realize it
- Experience in delivering extensive projects with diverse stakeholders is advantageous but not mandatory
Benefits
Joining our team means becoming part of the MSX International family. It’s more than just a job – it’s a chance to build a career, make a meaningful impact, and engage in a dynamic industry.
At MSX, our employees are the cornerstone of our success. We are committed to empowering and supporting our workforce and offer flexible working arrangements to accommodate everyone. We take pride in our diverse workforce and are a Disability Confident Committed organization.
As part of MSX, you can enjoy:
- Company car
- Laptop
- Travel expenses
- 25 days of annual leave entitlement (plus bank holidays)
- Company contributory pension plan
- Cashback healthcare scheme
- Life Assurance
- Car Salary Exchange Scheme
Working Pattern and Location
- 40 Hours per week
- Permanent position
- Monday – Friday
- Remote working with occasional travel
About MSX International
With a workforce of over 5,000 employees across more than 80 countries, our teams provide industry-leading expertise in:
- Warranty & Technical
- Parts & Service
- Channel Management
- Customer Engagement
- Fleet & Mobility
Since 1931, we have built trust through our proven track record, partnering with nearly every car manufacturer in the market.
Our Purpose
To empower Movers and Makers to thrive in our ever-evolving world.
Our Mission
To leverage our expertise in mobility, the creativity of our global teams, and the power of technology to craft tailored and innovative solutions.
Our Vision
To enhance every journey in the realm of mobility.
