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Aftersales Team Lead

2 months ago

Newton Abbot, Devon, United Kingdom Kream Full time
Aftersales Manager Opportunity

We are seeking an experienced Aftersales Manager to lead our team at a busy franchised dealer in Newton Abbot. As a top performer nationally for the brand, this position offers a rare and exciting opportunity for an aspiring Workshop Controller, Service Manager, or existing Aftersales Manager to take the next step in their career.

Key Responsibilities:
  • Manage the Aftersales team to ensure all agreed customer service targets are met and the brand experience is delivered.
  • Collaborate with the Sales and Administration teams to ensure excellent customer service.
  • Oversee the day-to-day operations of the Service Department, ensuring resource requirements are met to achieve key targets.
  • Proactively plan to achieve maximum efficiency, productivity, and volume of throughput.
  • Achieve departmental budgets through innovative management and keen financial awareness.
About the Role:

This is an excellent opportunity for a skilled Aftersales Professional to join a high-quality brand, one of the UK's best sellers, with a great reputation. As a leader, you will be responsible for managing a team of 11 Technicians, Service Advisors, Parts Advisors, and Administration staff to deliver business objectives, brand commitments, and consistent customer service excellence.

The Head of Business is open to those looking to advance their career and take the next step up, or existing Aftersales Managers seeking to align with a high-performing business. Training and support can be provided for a candidate with the right core skillset.