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Partner Support Specialist
2 months ago
Job Title: Partner Support Specialist
Location: Hybrid working environment
Salary: £25,100 per annum
Hours: Monday-Friday 9:00-5:30
About Us: Onecom Partners is a leading provider of Communication Technology within the telecoms channel industry. We've assembled an award-winning team of ambitious, inspiring, and innovative individuals dedicated to delivering exceptional service with integrity and expertise. Our commitment to fostering a market-leading environment allows our team members to thrive and excel.
Job Description: We are seeking a dynamic Partner Support Specialist to join our team and provide frontline service to support our Partner Operations Help Desks. In this crucial role, you will be instrumental in ensuring the success of Onecom Partners.
Key Responsibilities:
- Build and Maintain Relationships: Establish strong relationships with our partners by establishing rapport and trust on a daily basis.
- Technical Assistance: Provide technical assistance for our products and services, including Data connectivity, Voice over IP, and Mobile telephony.
- Customer Experience: Deliver outstanding partner experiences through exceptional communication and problem-solving skills.
Requirements:
- Excellent Communication Skills: Ability to communicate effectively with partners and internal stakeholders.
- Problem-Solving Skills: Willingness to learn and solve complex problems.
- Technical Aptitude: Basic understanding of computer systems and technical concepts.
Benefits:
- Agile Working: Flexible working environment to support work-life balance.
- Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year.
- Birthday Break: Day off for your birthday, during your birthday month.
- MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks.
- Wellbeing: Discounts on gym membership, access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support.
- Pension: 9% combined pension contribution.
- Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support.
- Parental Leave: Enhanced Parental Leave policy (based on length of service).
- Rewards: Quarterly employee reward programme and annual awards.
- Discounts: Discounts on tech.
- Referral Incentive: Bonus for each successful friend or family member referred.
- Socials: All-expenses paid company events and parties.
- Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners.
- Academy: Limitless professional development with access to our in-house training academy.
