Housing Debt Recovery Specialist
4 days ago
This role is critical in recovering outstanding debts on former rent accounts, including Former Tenant Arrears and Housing Benefit Overpayments. The successful candidate will work in a busy customer-facing team recovering rent debts and other associated housing debts.
You will have a thorough knowledge of benefits and housing legislation, as well as the recovery processes to enable us to recover all outstanding housing-related debts. With the current cost of living pressures, you will provide bespoke support to help sustain current tenancies, focusing on ensuring all former debts are addressed.
This varied role will involve building relationships with tenants/former tenants and various agencies, promoting a payment culture and money advice services.
Key Responsibilities:
- Recover outstanding debts on former rent accounts
- Work with tenants/former tenants and various agencies to promote a payment culture
- Provide bespoke support to help sustain current tenancies
- Ensure all former debts are addressed
Requirements:
- Thorough knowledge of benefits and housing legislation
- Recovery processes to enable the recovery of outstanding housing-related debts
- Excellent customer service and administrative skills
- Knowledge of Housing Benefits / Universal Credit
Brighton & Hove City Council is a great place to work, with a diverse and vibrant community. We are committed to developing and retaining a workforce that is representative of the communities we serve.
We are an equal opportunities employer and welcome applications from individuals from all backgrounds.
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