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Customer Service Representative

2 months ago

Whitstable, Kent, United Kingdom Hays Specialist Recruitment Limited Full time
Customer Service Advisor

We are seeking a motivated and friendly Customer Service Advisor to provide outstanding service and support to our customers.

Key Responsibilities:

  • Support the General Manager in administrative duties
  • Answer customer inquiries and resolve issues
  • Allocate courtesy cars to customers
  • Liaise with customers throughout the repair process
  • Liaise with Insurance Companies
  • Understand and administer claims processes and procedures
  • Administer cash, credit card payments, and banking
  • Arrange deliveries and collections of vehicles
  • Filing and cleansing of systems and data
  • Ensure Customer Service Level Agreements are adhered to

This role requires experience within the motor industry, and a clean driving licence is essential.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.