Technical Support Manager

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Adobe Full time

About Adobe

At Adobe, we're passionate about empowering people to create and deliver exceptional digital experiences. We're a company that's always pushing the boundaries of what's possible, and we're looking for talented individuals to join our team.

Job Summary

We're seeking a highly skilled Technical Support Manager to lead our EMEA Customer Support team. As a key member of our management team, you'll be responsible for delivering high-quality customer support and driving business results. You'll work closely with our regional and global colleagues to ensure consistent, efficient, and accurate support is provided to all customers.

Key Responsibilities

  • Lead a team of technical support specialists to deliver exceptional customer experiences
  • Develop and implement strategies to improve customer satisfaction and reduce support requests
  • Collaborate with cross-functional teams to drive business results and improve operational efficiency
  • Provide coaching and mentoring to team members to help them grow and develop in their roles
  • Stay up-to-date with industry trends and best practices to ensure our support team is always at the forefront of innovation

Requirements

  • Proven experience in leading technical support teams and driving business results
  • Strong technical skills and knowledge of software and SaaS-based systems
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
  • Ability to analyze complex problems and develop creative solutions
  • Strong leadership and coaching skills, with the ability to motivate and develop team members

What We Offer

At Adobe, we offer a dynamic and supportive work environment, with opportunities for growth and development. We're committed to diversity and inclusion, and we're looking for talented individuals who share our values and passion for delivering exceptional customer experiences.



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