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Housekeeping Manager

2 months ago

Swindon, Swindon, United Kingdom Village Hotels - Swindon Full time
About the Role

We are seeking a highly motivated and experienced Housekeeping Manager to join our team at Village Hotels - Swindon. As a key member of our hotel operations team, you will be responsible for leading and managing a team of housekeeping staff to deliver exceptional guest experiences.

Key Responsibilities
  • Lead by Example: Demonstrate a strong work ethic and lead by example, setting high standards for cleanliness and customer service.
  • Deliver Exceptional Guest Experiences: Ensure that every guest room is clean, comfortable, and well-maintained, and that every guest has a positive experience.
  • Drive Cleanliness and Excellence: Develop and implement strategies to drive cleanliness and excellence throughout the hotel, including regular audits and training for housekeeping staff.
  • Recruit, Train, and Develop: Recruit, train, and develop a high-performing team of housekeeping staff, providing coaching and feedback to ensure they have the skills and knowledge needed to deliver exceptional guest experiences.
  • Manage Schedules and Resources: Manage housekeeping schedules and resources to ensure that all guest rooms are cleaned and maintained to the highest standards.
  • Collaborate with Other Departments: Work closely with other departments, including front office and maintenance, to ensure seamless communication and collaboration.
Requirements
  • Previous Experience: A minimum of 2 years' experience in a similar role, preferably in a hotel or hospitality environment.
  • Leadership Skills: Proven leadership skills, with the ability to motivate and inspire a team to deliver exceptional results.
  • Attention to Detail: A high level of attention to detail, with the ability to identify and address any issues or concerns.
  • Excellent Communication Skills: Excellent communication skills, with the ability to communicate effectively with guests, colleagues, and other stakeholders.
  • Flexibility and Adaptability: A flexible and adaptable approach, with the ability to work varied shifts and respond to changing circumstances.
What We Offer
  • Competitive Salary and Benefits: A competitive salary and benefits package, including a comprehensive training program and opportunities for career development.
  • Opportunities for Career Advancement: Opportunities for career advancement, with the potential to progress to senior roles within the company.
  • A Fun and Supportive Work Environment: A fun and supportive work environment, with a strong focus on teamwork and collaboration.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, including bonuses and other incentives.