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Visitor Centre Operations Supervisor
3 months ago
Are you a dedicated professional who excels in delivering exceptional experiences for guests and clients?
We offer a distinctive opportunity for a proactive and personable individual with robust administrative capabilities to play a crucial role in facilitating the seamless and effective daily operations of our Visitor Centre.
The Duty Supervisor position is centered around organization within a dynamic and fast-paced setting to guarantee a positive experience for all our visitors, whether they are exploring our retail space, participating in a Brewery Tour, or utilizing our unique venues for events.
As a member of a team of six, you will collaborate closely with our tour guides and assistants, as well as internal partners in our Property, Brewing, and Retail divisions.
Benefits:- Competitive remuneration
- Company-issued laptop and mobile device (along with any necessary specialized equipment) to support your role
- 25% discount on dining at Shepherd Neame Managed Houses
- 25% discount on overnight stays at Managed House Hotels
- Up to 40% discount on selected items from the Visitor Centre Shop
- Access to Sheps Hut discounts and special offers across numerous high street retailers and services
- Financial wellness application and early wage access program
- Generous Company Pension Scheme
- Share Incentive Scheme
- Access to a Mental Well-being platform
- 25 days of annual leave (+ public holidays)
- Working Hours: Full-time, 37.5 hours per week, covering Monday to Sunday, including evenings. Actual hours will vary based on operational needs and will be communicated in advance.
- Assist in the daily management of all Visitor Centre areas and operational delivery
- Ensure a welcoming front-of-house presence for team members and visitors at all times
- Support in identifying opportunities to enhance the visitor experience and expand the business
- Identify new sales opportunities to maximize business growth
- Cultivate relationships with new and existing clients to encourage repeat business
- Manage customer inquiries regarding future bookings
- Assist in the execution of our functions and events, from room setup to closing procedures
- Proven experience in a similar capacity, particularly in hospitality or front-of-house roles
- Committed to delivering outstanding customer service for a memorable visitor experience
- Friendly and approachable, with the ability to navigate challenging conversations with external stakeholders, both verbally and in writing
- Detail-oriented with a strong focus on accuracy
- Proficient in Microsoft Office Suite (Word, Excel & Outlook) and possesses data analytical skills
- Organized and capable of prioritizing tasks effectively in a fast-paced and agile environment, assisting with additional tasks as needed
- Flexible to cover other departmental responsibilities or assist as required
Shepherd Neame, Britain's oldest brewer, has been rooted in the market town of Faversham, Kent for over 300 years.
As an independent family business, we proudly feature an award-winning visitor centre and operate over 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline.
We employ approximately 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.
We value diversity, equality, and inclusion at Shepherd Neame.If you believe you are suited for this role, we encourage your application regardless of age, disability status, ethnicity, gender, religion, or sexual orientation.
We are committed to fostering an inclusive and supportive work environment where all employees feel respected and empowered to reach their full potential.
