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Administrative Support Specialist
2 months ago
Job Title: Customer Service Administrator
Job Type: Full-time
Industry: Medical Equipment Supplier
Location: Rhyl, Wales
Job Type: Office-based, Monday to Friday
Salary: £23,500 - £24,500 per annum
Job Summary:
We are seeking an experienced Administrator with a background in Customer Service or Account Management to join our growing contracts division. As a Customer Service Administrator, you will be responsible for providing exceptional customer service, managing client relationships, and supporting the Contracts Manager in a client-facing role.
Key Responsibilities:
- Provide first-class customer service to clients via virtual meetings and email
- Manage the escalation/complaints inbox and resolve issues in a timely manner
- Conduct report writing, data presentation, and coordination with the scheduling team
- Update systems, track KPIs, and perform general administration tasks
- Support the Contracts Manager during absence and provide ad-hoc assistance
Requirements:
- Administrator or similar experience
- Background in Customer Service or Account Management
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks
- Strong organizational and time management skills
What We Offer:
We offer a stable and growing company with extensive training opportunities, potential progression, and a competitive salary. If you are a motivated and customer-focused individual looking for a new challenge, please apply for this exciting opportunity.
