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Supporter Engagement Coordinator

4 weeks ago

Hatfield, Hertfordshire, United Kingdom Crohn's & Colitis UK Full time
About the Role

This is an exciting opportunity to join the Supporter Engagement team at Crohn's & Colitis UK, a leading charity dedicated to improving the lives of people affected by Crohn's disease and ulcerative colitis.

As a Supporter Engagement Assistant, you will play a key role in providing exceptional customer care and engaging with supporters to build strong relationships and inspire them to make a difference.

Key Responsibilities
  • Provide high-quality customer care and respond to supporter queries in a timely and professional manner
  • Develop and implement effective communication strategies to engage and involve supporters
  • Work closely with the Income Generation team to deliver administrative support and contribute to the achievement of strategic priorities
  • Manage a busy workload and deadlines, taking ownership of problems and escalating to a manager where necessary
About You

We are looking for a highly motivated and organized individual with excellent communication and interpersonal skills. You will have experience of working in a similar role, providing customer care and engaging with supporters in a fast-paced environment.

You will be comfortable using Microsoft Office and have strong administration skills, with high levels of accuracy and attention to detail. If you are passionate about making a difference and have a strong desire to work for a leading charity, we would love to hear from you.

What We Offer
  • A competitive salary of £20,570 - £25,500 per annum, depending on experience
  • 25 days' annual leave plus bank holidays, increasing one day per year up to 30 days
  • Pension scheme
  • Flexible working options
  • Enhanced maternity, adoption and paternity pay
  • 24/7 Employee Assistance Programme
  • Wellbeing programme
  • Interest free loan for season tickets
  • Cycle to work scheme
  • Free parking and secure bike locks
  • Training and development financial support and/or study leave
  • Performance review and development scheme
How to Apply

If you are interested in this exciting opportunity, please submit a CV and supporting statement outlining why you would like to apply and how you meet the person specification.

Please note that we are an inclusive employer and offer equal opportunities to all regardless of an individual's age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.