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Senior Product Manager
2 months ago
We are a dynamic software company established in 2006, with a vision of helping the energy and utilities sector improve customer experience and lower their cost to serve, using smarter process automation.
Job SummaryWe are seeking a highly experienced Senior Product Manager to join our team at Procode. As a key member of our product development team, you will be responsible for leading the development of our CRM and customer journey tools, modernizing our current products and services, and managing new products.
Key Responsibilities- Lead the development of our CRM and customer journey tools, ensuring they meet the needs of our customers and the business.
- Monitor all aspects of a product's performance to inform the product roadmap and prioritize the needs of the business.
- Conduct market research and competitive analysis to identify opportunities and threats, and gather customer insights to inform product decisions.
- Be accountable for the ownership of the product backlogs and prioritize the needs of the business.
- Commercial Product Management experience of customer journey and CRM systems.
- Ability to take accountability for the products outcomes and deliver value to the team.
- Previous experience of conducting competitor analysis and identifying opportunities and threats.
- Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Bonus Scheme, made up of personal and company elements.
- Career progression, as we are an expanding organization.
- 25 days annual leave plus bank holidays.
- Pension scheme, with employer contribution at 4% of your salary when you contribute 5%.
- The opportunity to win tickets to major outdoor events.
- Access to our partnered Unmind App, for mental wellbeing support.
- A paid volunteering day every year.
- Various fund-raising opportunities.
- A health care scheme, including dental, eye care, treatments, and diagnostics health consultations.
- Death in service, twice your annual salary.
- Employee Assistance Programme, with access to counselling support, legal and financial advice 24/7 365 days a year.
