Reception Operations Supervisor

3 weeks ago


West London, United Kingdom 5 Hertford Street Full time

5 Hertford Street is an elegantly designed private members' club, established by entrepreneur Robin Birley, situated in the vibrant area of Mayfair. Our mission is to create a welcoming environment where members feel at home, receiving personalized attention from a dedicated team.

We are currently seeking an Assistant Reception Manager to enhance our Reception Team.

Benefits of the position include:

  • 33 days of annual leave (inclusive of public holidays)
  • Day off for your birthday
  • Discounted gym membership through GymFlex
  • Monthly wellness days featuring our Masseuse, Reflexologist, and Chiropodist
  • Private health insurance with AXA
  • Private dental coverage with Bupa
  • Workplace nursery program
  • Cycle to Work initiative
  • Employee Assistance Program through Hospitality Action
  • Access to a company physician
  • Eyecare and spectacles vouchers
  • In-house training within the industry
  • Sponsored social gatherings
  • £750 referral bonus for recommending a friend
  • Staff accommodation (subject to availability)
  • Online shopping discounts
  • Complimentary English language classes
  • Freshly prepared meals during shifts

Key Responsibilities of the Assistant Reception Manager include:

  • Overseeing the seamless operation of the reception area at all times.
  • Leading the team to maintain exceptional customer service standards consistently.
  • Enforcing club regulations while interacting with members in a courteous and professional manner.

Required Experience & Qualifications for the Assistant Reception Manager:

  • Extensive experience in a comparable role is mandatory.
  • Background in a luxury boutique hotel, restaurant, or private members' club is preferred.
  • Proven ability to uphold and promote outstanding customer service standards.

Working Hours:

The position operates on a rota basis, requiring availability for 5 days out of 6 from Monday to Saturday.

Flexibility to work any 9-hour shift between the hours of 7am and 3am is essential.

The club is not operational on Sundays, public holidays, and during the Christmas period.

If you possess the necessary experience and skills to become an Assistant Reception Manager at 5 Hertford Street, we encourage you to submit your updated CV along with a cover letter through the provided link.


AMRT1_UKCT


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