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IT Asset Support Specialist
2 months ago
Job Summary
Henderson Scott is seeking a highly skilled IT Asset Support Analyst to join our team in Hertfordshire. As an IT Asset Support Analyst, you will be responsible for providing end-to-end solutions for large companies, making them more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach.
Key Responsibilities
- Work closely with the Service Manager and report to the Solution owner to provide software and hardware configuration support.
- Audit and manage Programme assets, ensuring they are accurately recorded and up-to-date.
- Administer the Asset Database and the Configuration Management Database (CMDB), ensuring data integrity and consistency.
- Administer the Licence Management database, ensuring compliance with company policies and procedures.
- Act as the Programme's focal point for hardware and software acquisition, liaising with the SSL Procurement Team to ensure timely and efficient delivery.
Accountabilities
- Propose, agree, and implement an Asset and Configuration Management function for the Programme, ensuring it meets the company's standards and requirements.
- Accountable for the daily management of hardware and software asset information, ensuring accuracy and consistency.
- Gather and maintain essential information such as asset location, asset quantities, identifiers (e.g. serial numbers), and audit status.
- Liaise with Programme, SSL, and customer personnel to ensure that assets are managed to meet their needs.
- Assume ownership of the Programme's hardware bill of materials and coordinate the acquisition of hardware assets via the SSL Procurement Team.
- Conduct sampling reviews and audits to ensure the accuracy and consistency of the equipment management, information, and process delivery.
