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Examination Services Coordinator

2 months ago

Coventry, Coventry, United Kingdom Tutors and Exams Limited Full time
Job Summary

We are seeking a highly skilled and experienced Training and Development Manager to join our team at Tutors and Exams Limited. The successful candidate will be responsible for designing, implementing, and overseeing training programs that cover all aspects of exam administration, compliance, and customer service.

Key Responsibilities
  1. Training Program Development:
    • Design and develop comprehensive training programs for examination staff, including invigilators, centre managers & exams staff.
    • Create training materials, manuals, and resources to support the delivery of effective training sessions.
    • Ensure training programs cover all aspects of exam administration, compliance, customer service, and specific requirements for AA & NEA areas.
  2. Training Delivery:
    • Conduct training sessions, workshops, and webinars for new and existing staff, ensuring they are proficient in examination procedures and standards.
    • Provide ongoing support and guidance to staff to address any training needs and enhance their performance.
    • Serve as the company lead point of contact for all training & development.
  3. Compliance and Quality Assurance:
    • Ensure all training programs align with industry regulations, awarding body requirements, and company policies.
    • Regularly review and update training materials to reflect changes in regulations, best practices, and company procedures.
    • Monitor and assess the effectiveness of training programs, implementing improvements as needed.
  4. Staff Development:
    • Identify training and development needs through assessments, performance reviews, and feedback.
    • Support the professional growth of staff by offering development opportunities and career progression advice.
    • Foster a culture of continuous learning and improvement within the team.
  5. Administrative Responsibilities:
    • Maintain accurate records of training activities, attendance, and assessments.
    • Prepare reports on training outcomes and staff performance.
    • Coordinate with other departments to ensure training programs meet operational needs and objectives.
Requirements
  • Proven experience in a training and development role, preferably within the examination or education sector.
  • Strong understanding of examination procedures, compliance requirements, and industry standards.
  • Excellent communication and presentation skills, with the ability to engage and motivate diverse audiences.
  • Strong organisational skills and attention to detail.
  • Ability to assess training needs and develop effective training programs.
  • Proficiency in Microsoft Office Suite and Learning Management Systems (LMS).
What We Offer
  • Competitive salary and benefits package.
  • 23 days annual leave plus public holidays (additional leave entitlement awarded for yearly service up to a maximum of 28 days plus public holidays).
  • Birthday off.
  • Opportunity to join the company pension scheme after 3 months.
  • Private healthcare available to all employees upon completion of the probationary period.
  • Staff discounts programme available to all employees.
Equal Opportunity

Tutors and Exams Limited is committed to equality of opportunity for all staff. We encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

This job description serves to illustrate the scope and responsibilities of the role and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.

Job Type: Full-time

Pay: £30,000.00-£33,500.00 per year

Work Location: Hybrid remote in Coventry