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Parts Advisor

2 months ago

Swindon, Swindon, United Kingdom Scania Full time

Job Summary:

We are seeking a skilled Parts Advisor to join our team at Scania GB. As a key member of our Aftersales operation, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities:

  • Order parts in line with operational needs and chase suppliers to ensure timely delivery.
  • Assist with the delivery and collection of parts, ensuring they are packaged and documented correctly.
  • Support increased part sales and fixed price repairs through proactive selling and utilization of national part sales programmes.
  • Provide friendly and open phone support to customers, utilizing the company standard greeting.
  • Build and develop customer relationships through the provision of sound parts knowledge and excellent customer service.
  • Assist in controlling optimum stock profile for the branch, minimizing levels of obsolescence.
  • Proactively conduct perpetual stock checks to reduce stock check line discrepancy rates.

Requirements:

  • Ability to build rapport and positive relationships with customers.
  • Trustworthiness in managing workload and ensuring customer updates.
  • Forward thinking and initiative under pressure to overcome obstacles and meet customer needs.

About Scania:

At Scania, we value our colleagues and strive to create a supportive and inclusive culture. We offer a comprehensive benefits package, including a pension scheme, life insurance, and financial incentives. Our commitment to colleague development and training provides opportunities for career progression within the UK and globally.

We believe in diversity and inclusion, recognizing that a diverse workforce drives business success. Our core values of CUSTOMER FIRST, RESPECT FOR THE INDIVIDUAL, ELIMINATION OF WASTE, DETERMINATION, TEAM SPIRIT, and INTEGRITY guide our actions and decisions.