Operations and Facilities Director

2 months ago

Exeter, Devon, United Kingdom Bishop Fleming Full time

About the Role

Bishop Fleming is seeking a highly skilled and experienced Operations and Facilities Manager to lead our office support activities and ensure the efficiency and professionalism of our office environments across all locations.

This is a fantastic opportunity to join a dynamic and growing professional services firm committed to excellence in client service and employee development.

As Operations and Facilities Manager, you will be responsible for managing office property administration and operational activities, overseeing a team of Office Coordinators and Assistants, and ensuring we maintain the high standards expected of a professional services firm.

The role is based in our office in Exeter, and you will be supporting a busy office which houses 100 employees and is a collaborative hub for our southern offices day to day.

You will also travel to our other office locations regularly as part of your role.

Key Responsibilities

  • Manage all office support activities and facilities management, including procurement, filing, events, reception, and parking.
  • Develop positive relationships with key stakeholders, including clients, colleagues, and visitors.
  • Ensure compliance with property legal requirements and manage within budgets by working closely with the Finance team.
  • Project manage, supervise, and coordinate the work of the Office Operational Team, delegating tasks accordingly.
  • Ensure timely and high-quality completion of tasks.
  • Foster a positive and can-do attitude within the team.
  • People management of Office Coordinators and Assistants, including managing, developing, and providing feedback.
  • Effectively lead and manage team members by conducting regular performance reviews and check-ins.
  • Develop and implement standardized office policies and procedures, partnering with key stakeholders as required.
  • Keep policies and procedures up to date and identify opportunities for improvement.
  • Build strong relationships with colleagues, clients, visitors, and customers in the office environment.
  • Implement health and safety processes and procedures, overseeing compliance across offices.
  • Coordinate with relevant stakeholders to ensure ongoing compliance.
  • Provide the Exeter office administration support and be part of the Local Markets Team, overseeing administration tasks across all offices.
  • Regularly meet with Office Lead Partners to ensure local office requirements are met.
  • Provide high-level customer service and engagement to stakeholders.

About You

  • Strong administration and organizational skills.
  • Financial/procurement experience, notably monitoring budgetary spend.
  • Experience of managing people.
  • Excellent interpersonal and communication skills (verbal and written).
  • Good IT skills with a good working knowledge of MS office.
  • Excellent attention to detail.
  • High level of regard for confidentiality.
  • Good understanding of data protection requirements.
  • Experience of Health and Safety and Property management is desirable.

Why Bishop Fleming?

Bishop Fleming is an independent leading provider of audit, accountancy, tax, and advisory services in the UK.

We have a turnover of £38.4m and have seen growth of 15.5% over the last 12 months.

We are a firm that thinks clients, people, and communities.

We are a member of Kreston Global, a global network of independent accounting firms in more than 100 countries.

We offer a fantastic range of benefits, including:

  • 25 days holiday plus bank holidays plus Christmas off.
  • Hybrid working.
  • A contributory Pension scheme.
  • Life assurance.
  • Simply Health cashback plan including access to 24/7 online GP service and counselling services.
  • Perkbox discounts and rewards platform with over 4,000 perks and discounts.
  • Yulife employee wellbeing app.
  • Social events with active social committees that plan internal and external events.
  • Numerous opportunities for development.

We welcome applicants who would like the flexibility in their working arrangements, including working from home or part-time working, which may help to accommodate parent or carer responsibilities, further studies, and activities outside of work.

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