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CX Lead Manager

2 months ago

London, Greater London, United Kingdom ManpowerGroup Full time

Job Title: CX Lead Manager - Digital Experience

Location: Remote (Hybrid)

Contract: Six Month Contract


Company Overview

As a leading global workforce solutions company, ManpowerGroup is committed to connecting people to meaningful work and helping businesses succeed. We're looking for a talented CX Lead Manager to join our team and help us deliver exceptional customer experiences.


The Opportunity

We're seeking a highly skilled CX Lead Manager to lead the development and implementation of new website experiences and capabilities. This is a critical role that will drive business growth and customer satisfaction.


Key Responsibilities:

  • Analyze data and customer feedback to define outstanding customer experiences
  • Develop detailed business requirements including strategic coordination of cross-channel stakeholders
  • Provide briefing to creative agencies or internal UX/UI resources and ensure designed solutions meet business requirements
  • Follow the initiatives implementation from design to deployment in the pilot markets
  • Build and communicate documentation to Headquarters & Markets stakeholders providing an exhaustive overview of each project & associated performance results
  • Support markets local initiatives by providing solid eCommerce expertise and by ensuring a consistent customer experience


Requirements:

  • Bachelor's / Master's degree in a related field
  • Significant experience in eCommerce/digital, ideally in building new customer experiences
  • Great understanding of acquisition & retention programs/mechanism
  • Experience of driving UX & Design stakeholders
  • Experience of working with Web development teams
  • Detailed understanding of web development project phases
  • Solid Project Management skills
  • Familiar with Analytics & behavioral analysis tools


What We Offer:

As a CX Lead Manager at ManpowerGroup, you'll have the opportunity to work with a talented team, develop your skills, and make a meaningful impact on our customers. We offer a competitive salary, comprehensive benefits, and a dynamic work environment.