Lettings Consultant

3 weeks ago

Banbury, Oxfordshire, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time
About the Role

We are seeking a highly skilled Lettings Consultant to join our team at DiSRUPT Recruitment Agency | B Corp. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that homes are fully occupied.

Key Responsibilities:

  • Coordinating the online marketing of available homes, ensuring listings and property particulars are regularly updated and accurate.
  • Providing first-class customer service, responding to enquiries and viewing requests in a prompt manner.
  • Driving occupancy by carrying out viewings and negotiating offers with prospective tenants.
  • Progressing tenancy applications, including referencing, Right to Rent checks, signing of tenancy documents and tenant onboarding/check in.
  • Driving customer retention by initiating renewals discussions and negotiations.
  • Ensuring that systems and data are accurate and up to date for all lettings activity.
  • Working in conjunction with third-party agents as required.
  • Working with the Head of Lettings to carry out rental appraisals of the local market.
  • Effectively delivering against operational KPIs such as lease-up targets, occupancy rates, net income, and customer satisfaction.
  • Providing regular reports on lettings performance to the Head of Lettings.

Requirements:

  • Previous experience in real estate and residential lettings, BTR/PRS is preferred but not essential.
  • Outstanding customer service skills, and excellent verbal and written communication skills.
  • A dynamic and driven personality, with a strong zeal for the industry.
  • Exceptional organisational competencies.
  • Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating action in line with company processes and policies.
  • Proficient in presenting and interpreting information accurately and professionally.
  • A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
  • Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.
  • A strict adherence to confidentiality regarding all forms of information and data.
  • Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.

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