Broadband Technical Support Specialist

4 weeks ago


Sheffield, Sheffield, United Kingdom Daisy Communications Full time
Job Title: Broadband Technical Support

Join Daisy Communications, a leading provider of telecommunications services, as a Broadband Technical Support Specialist. In this role, you will be responsible for delivering exceptional customer service and technical support to our customers.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve technical issues related to broadband services.
  • Upsell and cross-sell products and services to customers.
  • Work closely with internal teams to resolve complex technical issues.
  • Develop and maintain a deep understanding of broadband technologies and services.
Requirements:
  • 1+ years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic understanding of broadband technologies and services.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to the latest technology and tools.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and technical support, we encourage you to apply for this exciting opportunity.



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