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Service Delivery Manager
2 months ago
Job Title: Customer Service Manager
About the Role:
We are seeking an experienced Customer Service Manager to join our team at Elevation Recruitment Group. As a key member of our team, you will be responsible for leading and managing our Customer Service team to deliver exceptional customer experiences.
Key Responsibilities:
- Team Leadership: Manage, train, and mentor a team of customer service professionals to ensure they have the skills and knowledge to deliver outstanding customer service.
- Customer Satisfaction: Collaborate with our Commercial and Sales teams to enhance customer satisfaction and drive business growth.
- Performance Management: Set and monitor key performance indicators (KPIs) and report on team performance to ensure we are meeting our customer service standards.
Requirements:
- Experience: Strong communication and customer service management experience, preferably in a manufacturing environment.
- Skills: Attention to detail, organizational skills, and proficiency in Microsoft Office.
- Soft Skills: Ability to resolve issues calmly and innovatively, with a customer-centric approach.
What We Offer:
We offer a competitive salary and benefits package, including pension and holiday entitlement. If you are a motivated and experienced customer service professional looking for a new challenge, please apply today.
