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Operations Supervisor
2 months ago
About the Role:
We are seeking an experienced Operations Supervisor to join our team at Job&Talent. As an Operations Supervisor, you will be responsible for leading a small team and managing daily operations to achieve service levels set out and agreed by our clients.
Key Responsibilities:
- Lead the department and manage a small team to achieve service levels and goals.
- Foster individual ownership and encourage teamwork to share best practices for collective goal achievement.
- Manage the relationship with clients, reporting daily any risks and challenges that could lead to service issues.
- Plan staffing levels in line with daily tasks and manage communication for any additional needs.
- Manage and motivate the team, ensuring they meet daily inbound and outbound requirements.
- Communicate with clients in a timely manner, using the most appropriate form of communication.
- Provide daily figures to management on staffing and consumables used within the department.
- Receive and process returns, getting them back to stock within SLA guidelines and reporting any damage.
- Manage the handover of container goods and locate them within storage areas.
- Adhere to Amazon FBA preparation guidelines and report any issues with labels or stock to clients.
- Manage racking stock to reduce storage costs for clients.
- Report daily any collection issues and manage floor space to prevent overflows.
- Positively promote company values and deal with negative behavior and poor performance promptly, as per company guidelines.
- Adhere to agreed timescales for all operational tasks, ensuring standards are maintained.
- Review existing processes and seek new solutions for changing requirements.
- Keep management informed of all staff and client matters.
- Work with regional teams to maximize profit and ensure tasks are completed on time and to the right standard.
- Escalate all accidents and incidents to management promptly.
- Train and develop the team, including agency staff.
Requirements:
- Previous experience in a supervisor role is essential.
- Experience in a warehouse environment is essential.
- Previous people management experience is essential.
- Customer service management is desirable.
- Good level of general IT literacy and ability to use Excel and Outlook to a basic level.
