Customer Service Representative

19 hours ago


Wigan, Wigan, United Kingdom MYINTERNALRECRUITER LTD Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Adviser in our Wigan office.

Key Responsibilities
  • Deliver exceptional customer service and experience through handling customer inquiries and resolving issues in a timely and professional manner.
  • Develop and maintain thorough knowledge of products and services offered by Yorkshire Building Society to provide informed advice and guidance to customers.
  • Contribute to the growth of the business by retaining existing customers, attracting new customers, and leveraging customer relationships to generate leads.
  • Work collaboratively with the wider Milecross England team to share best practices and achieve business objectives.
  • Identify and deliver fair outcomes for customers with potentially vulnerable circumstances.
Requirements
  • Strong customer focus and excellent communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Experience in a customer-facing role, preferably in the retail or financial services sector.
  • Knowledge of products and services offered by Yorkshire Building Society.
What We Offer
  • A competitive salary of £23,000 per annum.
  • A contributory pension scheme.
  • 20 working days of annual leave plus Bank Holidays.
  • Opportunities for career development and growth within the company.


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