Director of Global Network Strategy
2 days ago
At World Travel Protection, our mission is to provide unparalleled travel risk management services to our clients. As a key member of our team, you will play a critical role in shaping our global network strategy and ensuring the delivery of exceptional customer experiences.
Key Responsibilities:
- Develop and implement a comprehensive global network operating model, driving process improvements and best-in-class protocols to enhance customer satisfaction.
- Lead and manage global provider network functions, ensuring quality control, medical governance, and brand reputation.
- Formulate strategies to align Global Network Management (GNM) with the company's global operating model and vision, driving continuous improvement and cost containment initiatives.
- Manage operational expenses for global network teams, ensuring compliance with budgetary constraints and company policies.
- Collaborate with Risk and Compliance, Medical leadership, and other stakeholders to maintain and improve compliance and risk frameworks across the network divisions.
- Establish and maintain productive relationships with network leaders and teams globally, fostering consistency in delivery, execution, and engagement.
- Identify and resolve provider network issues affecting or potentially affecting customer service delivery.
- Support continuous improvement across network and related line of business functions.
- Work with the Salesforce team to enhance the Global Care Network database.
- Manage provider account relationships, including service delivery oversight, issue resolution, relationship management, contractual negotiations, and escalation support.
- Develop, revise, and implement protocols and processes to drive operational excellence.
Requirements:
- Proven experience in a similar role, with a strong track record of network service delivery.
- Assistance industry experience or operational team management experience across multiple sites.
- Ability to operate autonomously, using initiative, sound reasoning, and strong listening and decision-making skills.
- Capacity to deliver results in a high-pressure, fast-paced professional services environment.
- Proven ability to work proactively with staff to identify areas for improvement within the operational structure and organization.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for career growth and professional development.
- A comprehensive benefits package, including travel insurance, health insurance, life insurance, and more.
- A flexible working arrangement, with a hybrid approach to work-life balance.
- A commitment to diversity and inclusion, with a culture that values and respects individual differences.
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