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Global Health Provider Strategy Lead
2 months ago
Job Summary
Cover-More is seeking a highly experienced and skilled professional to lead our global healthcare provider network strategy. As the Director of Global Health Networks, you will be responsible for developing and implementing a comprehensive network strategy that ensures high-quality, cost-effective healthcare services for our customers.
Key Responsibilities
- Develop and implement a global healthcare provider network strategy that aligns with Cover-More's business objectives.
- Lead the creation of a Global Network Operating Model, establishing best-in-class processes and protocols to deliver a superior customer experience.
- Manage all functions across the global provider network to ensure quality control, appropriate medical governance, and enhancement of the customer experience and brand reputation.
- Formulate strategies and continuous improvements to ensure Global Network Management (GNM) is strategically aligned to the rollout of Cover-More's Global Operating Model and overarching vision and roadmap.
- Have fiscal responsibility and control of OPEX for global network teams around audits, travel, conferences, and consultancy expenses in line with budgetary constraints and company policy.
- Work with Risk and Compliance, and the Medical leadership team to maintain and improve compliance and risk frameworks across the network divisions of the business.
- Establish productive relationships with network leaders and teams globally to create consistency in the delivery, execution, and engagement of Global Providers.
- Offer solutions to provider network issues that are affecting or may affect the delivery of service to our customers and/or other Cover-More members.
- Support continual improvement across network and related line of business functions.
- Work with the Salesforce team on enhancements to the Global Care Network database.
- Be responsible for provider account management, including oversight of service delivery, support for issue resolution in consultation with relevant management, relationship management, contractual negotiations, and support for escalations or complaints.
- Support protocols and processes; development, revisions, and implementation.
Requirements
- Prior experience in the same or similar role.
- Assistance industry experience, or experience in managing operational teams across multiple sites.
- The ability to operate autonomously using initiative, sound reasoning, and strong listening and decision-making skills (Critical thinking).
- The ability to consistently deliver results in a high-pressure, fast-paced professional services environment.
- A demonstrated ability to work proactively with staff to constantly identify areas for improvement within the operational structure and organization as a whole.
- A successful track record of network service delivery.
What We Offer
- A competitive salary and benefits package.
- A comprehensive onboarding program and ongoing professional development opportunities.
- A supportive work environment that encourages growth and collaboration.
- Regular annual and personal leave benefits, including anniversary leave, volunteer leave, and a comprehensive paid parental leave scheme.
- A company-subsidized pension plan.
- Travel insurance, health insurance, and life insurance.
- A short-term incentive plan and employee reward and recognition scheme.
- Flexible working opportunities and a competitive family and parental leave program.
- An Employee Assistance Program and fitness reimbursement scheme.
- Volunteering leave and online learning and training opportunities.
- Professional membership and work anniversary leave.
