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Global Sales Operations Director
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We are seeking a highly skilled and experienced Global Sales Operations Director to join our team at Mind Gym New York. As a key member of our sales leadership team, you will be responsible for leading our Sales Operations function and driving business growth through strategic planning, process improvement, and data-driven decision making.
Key Responsibilities- Commercial Strategy and Analytics
- Develop and implement sales operations strategies that align with the company's overall business objectives and growth goals.
- Collaborate with Commercial leadership to create and execute a comprehensive sales strategy, including market penetration, customer acquisition/expansion, and revenue targets.
- Identify and capitalize on new business opportunities, market trends, and competitive landscape to drive sales growth.
- Provide analysis and strategic insights to support key commercial processes such as annual target setting, commission/incentive schemes, territory planning, account allocations, and talent reviews.
- Oversee the day-to-day operations of the Sales Operations team, ensuring efficient and effective processes are in place.
- Implement and optimize sales processes and tools to improve sales productivity and effectiveness.
- Ensure data integrity and accuracy in Salesforce, Gong, and other sales systems.
- Performance Analysis and Reporting
- Establish and monitor key performance indicators (KPIs) to measure sales team performance and identify areas for improvement.
- Provide regular reports and insights to management and the Client Team on sales performance, trends, and opportunities.
- Conduct in-depth analysis of sales data to drive decision-making and strategy adjustments.
- CRM Systems Administration
- Manage the organisation's CRM system (e.g., Salesforce, Gong) and ensure its proper configuration, customisation, and maintenance.
- Handle user management, permissions, and security settings within the CRM platform.
- Collaborate with the Client Team, Finance, and IT teams to implement CRM enhancements and integrations with other systems to optimise commercial insights and drive resource efficiency.
- Team Leadership and Development
- Lead, mentor, and develop a high-performing sales operations team.
- Foster a culture of continuous improvement, collaboration, and accountability within the sales operations team.
- Develop and deliver sales-specific training content/programmes to enhance the skills and capabilities of the sales team.
- Cross-Functional Collaboration
- Collaborate with Marketing, Finance, Innovation, and other departments to ensure alignment of sales strategies with overall business objectives.
- Partner with the Marketing team to develop and execute lead generation and sales enablement initiatives.
- Work closely with the Finance team to ensure accurate revenue forecasting and budget management.
- Bachelor's degree in Business, Sales, Marketing, or a related field.
- Minimum of 7-10 years of experience in sales operations, sales management, or related roles, with at least 5 years in a management position.
- Proven track record of developing and executing successful sales strategies.
- Strong analytical skills with the ability to interpret sales data and metrics.
- Excellent leadership, communication, and interpersonal skills.
- Experience with CRM systems (e.g., Salesforce, Gong) and sales enablement tools.
- Ability to thrive in a fast-paced, innovative environment.
Mind Gym New York is a leading provider of sales training and development solutions. We are committed to helping our clients achieve their sales goals through innovative and effective solutions. We offer a dynamic and supportive work environment, and we are looking for talented individuals who share our passion for sales and customer success.
