Service Coordinator for Lift Company

2 days ago

Sidcup, Greater London, United Kingdom Price Personnel Ltd Full time
Job Description:

Service Coordinator Role:

We are seeking a highly organized and communicative Service Coordinator to join our team at Price Personnel Ltd. The successful candidate will play a critical role in ensuring the efficient operation of our service department by managing communication between clients and engineers, monitoring service requests, and maintaining accurate records.

Key Responsibilities:

  1. Call Management:

    • Respond to all incoming calls and messages from clients and engineers.
    • Log service callouts and dispatch them to the appropriate engineer.
    • Keep clients updated with estimated time of arrival (ETA) for service visits.

  2. Shutdown List Management:

    • Maintain a daily 'Shutdown' list of out-of-order lifts.
    • Communicate and update clients on the status of out-of-order lifts, liaising with the Operations Manager.

  3. Call Completion and Reporting:

    • Update clients on the completion of service callouts.
    • Log night call reports.
    • Aim to update clients by 9:00 am the next working day.

  4. Service Desk Email Monitoring:

    • Monitor the 'Service Desk' email for engineer check-ins and check-outs.
    • Inform the Operations Manager if engineers fail to do so.

  5. Engineer PDA and Service Sheets:

    • Ensure all engineers' PDA service and breakdown sheets are promptly downloaded and recorded accurately on Liftdata.
    • Email copies to clients upon request.

  6. Service Repairs:

    • Open free of charge (FOC) service repair requests on Liftdata.
    • Coordinate with the Operations Manager for dispatch to engineers.

  7. Insurance Reports:

    • Log and manage insurance reports according to company processes.

  8. Purchase Orders:

    • Raise purchase orders for suppliers and subcontractors on Liftdata when necessary.

  9. Client Service Visits:

    • Schedule and book service visits with clients as required.

  10. Auto Diallers:

    • Ensure auto diallers are functioning correctly and telephone numbers are cross-checked with Liftdata.
    • Enter 'No Auto dialler' where applicable.

  11. Engineer Calendar Management:

    • Keep the shared calendar updated with engineer whereabouts, including servicing, holidays, etc.

  12. Reporting:

    • Timely generation of reports, including key client meetings and a repeat call list for the Operations Manager on a weekly basis.

  13. Client Portal Updates:

    • Update client portals, such as Dwellant, Chamonix, Elogbooks, and Risk Wise, when required.

Requirements:

  • High school diploma or equivalent; additional education or certification in a related field is a plus.
  • Proven experience in a similar service coordination or administrative role.
  • Strong communication and customer service skills.
  • Proficiency in using software applications and tools for scheduling, record-keeping, and email management.
  • Excellent organizational and time-management abilities.
  • Attention to detail and accuracy in data entry and record maintenance.
  • Experience of working in a Lift Company is essential for this role.

About Us:

Price Personnel Ltd is a leading provider of recruitment services, and we are committed to delivering exceptional service to our clients. If you are a dedicated and organized professional with a knack for effective communication, we encourage you to apply for the Service Coordinator position.

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