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Lift Repair Coordinator

2 months ago

Sidcup, Greater London, United Kingdom Braundton Consulting Limited Full time

Job Overview:

Braundton Consulting Limited is seeking a skilled Lift Repair Coordinator to manage the completion of small repairs, including liaising with engineers, customers, suppliers, and colleagues. The successful candidate will be responsible for meeting deadlines, targets, and ensuring customer satisfaction.

Key Responsibilities:

  • Arrange meetings with senior members of staff to discuss new jobs
  • Plan labour for small repairs and ensure efficient use of resources
  • Update clients on the status of their repairs
  • Issue suppliers with details on small repair works and confirm parts are correct against the quote
  • Raise purchase orders and manage inventory
  • Programme each job and update the small repairs spreadsheet
  • Notify clients once a repair has been completed and provide a status update
  • Produce RAMS (Risk Assessment and Method Statement) for each job
  • Deal with day-to-day issues with the repair team and ensure engineers are on site for small repairs and projects
  • Update clients daily and gather quotes from suppliers or sales
  • Raise suppliers when required and oversee lift data tasks related to small repairs
  • Monitor spending against each job and provide financial overviews
  • Book meetings for handovers from sales to projects on larger repairs
  • Log and action client complaints with senior members of staff
  • Monitor out-of-service lifts daily and track delivery of parts
  • Ensure parts are delivered to the correct address or collected by the engineer when required
  • Hire and track lifting equipment, CSCS cards, and PPE equipment for the repair team
  • Plan tech visits for chargeable repairs and deal with appointments for senior members of staff
  • Set up folders electronically and physically and perform general admin tasks as required
  • Conduct tool checks monthly and arrange returns for faulty parts
  • Organise access for engineers and suppliers

Requirements:

  • Knowledge of the lift industry and lift data is highly advantageous
  • Clear understanding of Outlook and general PC and office skills
  • Excellent communication skills and ability to handle difficult situations
  • Planning and organisational skills
  • Ability to develop professional relationships via the telephone

Braundton Consulting Limited is a recruitment agency recruiting on behalf of a client.