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Vehicle Service Coordinator

2 months ago

Sidcup, Greater London, United Kingdom Prima Ardelle Associates Full time

Job Summary:

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Prima Ardelle Associates. As a Service Advisor, you will play a critical role in ensuring the smooth operation of our service department, providing exceptional customer service, and driving business growth.

Key Responsibilities:

  • Customer Service: Provide top-notch customer service, ensuring that every customer interaction is positive and memorable.
  • Service Coordination: Coordinate with our technicians to ensure timely and efficient service delivery, meeting customer expectations and deadlines.
  • Vehicle Booking and Repair Advice: Book in vehicles, advise customers on repair duration, and provide estimates for repairs and maintenance.
  • Team Collaboration: Work closely with our service team to deliver excellent service, ensuring seamless communication and a positive customer experience.
  • Administrative Tasks: Perform basic administrative duties, such as data entry and record-keeping, to support the smooth operation of our service department.

Requirements:

  • Customer Service Skills: Excellent customer service skills, with the ability to build strong relationships with customers and provide a positive experience.
  • Communication Skills: Strong communication skills, with the ability to effectively communicate with customers, technicians, and other team members.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • Technical Knowledge: Basic knowledge of the motor trade, including vehicle systems and repair procedures.
  • Presentational Skills: Well-presented and professional, with a positive attitude and a strong work ethic.

What We Offer:

A competitive basic salary, generous commission structure, and additional benefits, with opportunities for career growth and development in a dynamic and supportive team environment.