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Senior User Researcher
2 months ago
Job Summary
Zebra People is seeking a highly skilled User Researcher to join our team and contribute to the design and development of digital services for a Government department. As a User Researcher, you will play a critical role in ensuring that our digital services meet the needs of our users and are accessible, user-friendly, and effective.
Key Responsibilities
- Plan, design, and conduct in-house usability testing sessions to support the design and development of digital services.
- Lead the usability testing process from developing user recruitment briefs through to test moderation, analysis, and report writing.
- Conduct in-house research to test new product and concept developments, including user requirements gathering and early-stage concept and prototype testing, research, and other approaches to ensuring the user need is fully understood in the service design.
- Work closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development and influence product direction.
- Run co-design and research workshops with internal stakeholders to explore goals and share research findings and insights with project teams.
- Present findings and related design/business recommendations and customer insights to senior decision makers.
- Design and run usability studies on paper and digital prototypes and live sites and devices to improve branded digital services and products – may include usability testing, card sorting exercises, ethnographic research, heuristic and expert reviews, and other research as identified.
Requirements
- Previous experience working directly for a government agency/departments to GDS standards.
- Out-and-out User Researchers rather than UX Designers who can do user research.
