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Sales Team Leader

2 months ago

Chelmsford, Essex, United Kingdom Bionic Services Ltd Full time
{"title": "Sales Team Leader", "content": "About the Role

We are seeking an experienced Sales Team Leader to join our team at Bionic Services Ltd. As a Sales Team Leader, you will be responsible for leading and managing a team of Junior Finance Brokers, providing guidance, training, and support to help them develop the skills and expertise required to excel in their positions.

Key Responsibilities:

  • Provide strong leadership to the sales team, setting clear expectations and performance goals.
  • Monitor individual and team performance, ensuring that sales targets and KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and training to enhance the skills and product knowledge of team members.
  • Evaluate the performance of team members, providing feedback and implementing actions as needed.
  • Prepare and present regular reports on team performance, sales metrics, and progress toward goals.
  • Ensure that the team provides exceptional customer service and resolves customer enquiries and issues promptly.
  • Create a positive and motivating work environment to boost team morale and engagement.
  • Identify areas for process improvement and implement changes to enhance team efficiency and effectiveness.
About You

To be successful in this role, you will need:

  • 12+ months of team leadership experience, showcasing strong leadership skills.
  • Knowledge of unsecured finance products, including personal loans, credit cards, and consumer lending options.
  • Expertise in underwriting processes, focusing on creditworthiness, debt-to-income ratios, and risk evaluation for unsecured loans.
  • Proficient in credit risk management, assessing borrower profiles using financial data and credit scores.
  • Familiar with diverse financial products, understanding their benefits, risks, and target markets.
  • Strong regulatory and compliance knowledge in unsecured lending, ensuring adherence to legal frameworks.
  • Target-driven, consistently exceeding sales goals and identifying growth opportunities.
  • Consultative sales approach, skilled in understanding customer needs and providing tailored solutions.
  • Excellent communication skills across verbal, written, and listening formats.
  • Skilled in building rapport with individuals from diverse backgrounds.
  • Diplomatic and empathetic in handling challenging customer interactions.
  • Proactive and committed to learning and development.
  • Resilient, able to thrive under pressure and maintain high-quality performance in fast-paced environments.
Benefits

We offer a range of benefits to support your health, wellbeing, and career development, including:

  • Private healthcare cover
  • Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
  • Eyecare scheme
  • 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
  • 1 paid family/religious day of leave per year - following successful probation period
  • 1 paid charity volunteering day per year
  • Option to buy/sell up to an additional 3 days leave per year
  • Enhanced maternity, paternity or shared parental leave
  • 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
  • Flexible working options & a hybrid work approach
  • Auto-enrolled salary sacrifice pension scheme
  • Life assurance
  • Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
  • Cycle to work scheme
  • Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
  • Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
  • Long service awards
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