Sales Consultant

3 weeks ago

Lancashire, United Kingdom Fawkes and Reece Full time
About the Role

Fawkes and Reece are seeking a highly motivated and experienced Sales Consultant to join their team in Lancashire. As a Sales Consultant, you will be responsible for selling apartments and achieving a high conversion rate from visitors to reservations.

Key Responsibilities
  • Connect with prospects, gaining their trust through meaningful interactions and helping them make the decision to move into a thriving retirement community.
  • Promote the attributes of independent retirement living and sell 1, 2 & 3 bedroom apartments across key locations.
  • Conduct show tours of the retirement community, managing all aspects of the sale through to completion and assisting new homeowners settle into their new apartment.
  • Identify each stage of the customer mindset and sales cycle to build trust and relationships that deliver sales targets.
  • Share knowledge and experience with new and existing team members, ensuring the whole team delivers the best service to customers.
  • Set an example of professionalism, friendliness, positive attitude, and manner at all times, to build and maintain trust and rapport with colleagues and customers.
  • Provide a high level of customer service and communication to exceed customer expectations.
  • Effectively manage weekly, monthly, and ad hoc sales reporting.
  • Be familiar with the company lifestyle, apartment specification, sales, and moving processes, as detailed in the sales process guide.
  • Track the latest sales and marketing activity in order to deliver a knowledgeable service to customers.
  • Be aware and keep up to date with relative current legislation/policies to offer advice and reassurance to customers during a sale.
  • Support the Senior Sales Manager in training the sales teams to ensure continuity of sales ethic across all members of the team.
  • Assist the Senior Sales Manager in identifying areas of growth, improvement, and opportunity in all aspects of the sales process.
Requirements
  • Minimum 2-3 years' experience in a customer-facing role.
  • Sales experience within the property industry, knowledge of the housing industry, and knowledge of the buying and selling process are preferred but not essential.
  • Excellent customer service and communication skills.
  • Empathetic.
  • A willingness to be proactive and self-motivated.
  • A positive attitude.
What's on the Offer

Fawkes and Reece are offering a competitive basic salary, along with commission and additional company benefits, including 26 days annual leave, pension, and death in service. Working hours will be 10am to 5pm, with a flexible working pattern of Monday to Friday one week and Tuesday to Saturday the following week.

This is a fantastic opportunity for an individual who enjoys working with people and building relationships.

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