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Customer Service Representative
1 month ago
We are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at Tenpin Ltd. As a key member of our team, you will be responsible for delivering an exceptional customer experience, ensuring that our customers have a fantastic time at our centres.
Your primary focus will be on providing outstanding customer service, responding to customer inquiries, and being a point of contact for customer questions. You will also be responsible for booking customers in at reception, hosting individuals and parties, and maintaining a clean and tidy environment.
We are looking for someone who is confident, energetic, and has a positive attitude. You will need to be able to work efficiently, show initiative, and be friendly. Exceptional customer service will be at the heart of your role, and you will need to be comfortable dealing with customers.
Key Responsibilities- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Book customers in at reception, ensuring a smooth and efficient experience
- Host individuals and parties, ensuring a fun and memorable experience
- Maintain a clean and tidy environment, adhering to health and safety standards
- Prepare and serve food and drinks, ensuring high standards of quality and presentation
We offer a range of benefits, including Tenpin Treats, free bowling for family and friends, free food when working 6 hours or more, and enhanced maternity, paternity, and adoption leave. We also offer a Medicash Health Care Cash Back Scheme, Employee Assistance Programme, free counselling, life assurance, long service awards, and a Recommend a Friend Scheme.
Career DevelopmentWe are committed to developing our team members and offer opportunities for career progression. Many of our managers started as team members and have progressed into management or senior roles. If you are looking for a career with opportunities for growth and development, we encourage you to apply.
