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High-End Hospitality Specialist

2 months ago

London, Greater London, United Kingdom PMR Full time

Job Summary:

PMR is seeking an experienced and professional Luxury Concierge to join our team at a prestigious development in Westminster. As a key member of our team, you will be responsible for delivering exceptional customer service to all residents, ensuring a seamless and luxurious experience.

Main Responsibilities:

  • Customer Service: Provide top-notch service to all residents, responding to their needs and requests in a timely and professional manner.
  • Guest Management: Greet all residents and guests professionally, ensuring a warm and welcoming atmosphere.
  • Proactive Anticipation: Anticipate and meet the needs of residents, ensuring their comfort and satisfaction.
  • Team Collaboration: Work closely with colleagues to ensure seamless communication and a high level of service.
  • Security and Safety: Verify all visitors, suppliers, and contractors, maintaining a secure and safe environment for all residents.
  • Maintenance and Reporting: Conduct regular building checks, log and report any maintenance required, and adhere to health and safety procedures.
  • Communication: Report any incidents, problems, or complaints to the appropriate manager in a timely manner.

Requirements:

  • Experience: Proven experience in a concierge or hospitality role, with a strong track record of delivering exceptional customer service.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Knowledge: Familiarity with security and safety procedures, as well as health and safety protocols.