High-End Hospitality Professional
7 days ago
About the Role:
We are seeking a highly skilled and experienced individual to join our team as a Food and Beverage Steward on the British Pullman, a luxury train operated by Belmond. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their every need is met and exceeded.
Key Responsibilities:
- Preparation and Maintenance: Ensure the restaurant cars and related areas are well-maintained and prepared for smooth operations.
- Guest Wellbeing and Safety: Be responsible for the wellbeing and safety of your allocated car and passengers.
- Cleaning and Maintenance: Deliver cleaning and maintenance duties to the highest standards.
- Team Support: Assist with depot, Victoria Lounge, and departure point operations.
- Guest Interactions: Handle all guest interactions with the highest level of hospitality and professionalism.
- Menu Knowledge: Ensure full knowledge of onboard menus, boutique items, and the areas in which the British Pullman operates.
- Teamwork: Work as a team player to ensure the whole team is able to do their job to the highest standards.
- Passenger Requests: Acknowledge and handle any passenger requests, whether dietary, medical, or special occasion requests.
- Personal Presentation: Always maintain a high standard of personal cleanliness and appearance.
Requirements:
- Eligibility: Applicants must have eligibility to work in the UK.
- Experience: Have previous hospitality experience within a luxury environment.
- Knowledge: Demonstrate advanced knowledge of food and beverage.
- Professionalism: Be a professional, credible, confident, and enthusiastic individual.
- Availability: Attend training, preparation, depot, cleaning, and medical days as required.
What We Offer:
Benefits:
- Competitive Salary: A competitive salary and health insurance plans.
- Discover Belmond Programme: Complimentary and preferred rate experiences at our iconic destinations.
- Group Benefits: Group Income Protection, Group Life Insurance, Employer contribution pension, Enhanced maternity and paternity pay, All meals provided, Uniform & dry cleaning, Team social events, Wellness programme throughout the year, Further learning & development opportunities within Belmond.
About Us:
Belmond is a global collection of iconic hotels, trains, and river cruises, creating exceptional experiences worldwide. We pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
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