High-End Hospitality Professional

2 months ago

London, Greater London, United Kingdom Belmond Full time

About the Role:

We are seeking a highly skilled and experienced individual to join our team as a Food and Beverage Steward on the British Pullman, a luxury train operated by Belmond. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their every need is met and exceeded.

Key Responsibilities:

  • Preparation and Maintenance: Ensure the restaurant cars and related areas are well-maintained and prepared for smooth operations.
  • Guest Wellbeing and Safety: Be responsible for the wellbeing and safety of your allocated car and passengers.
  • Cleaning and Maintenance: Deliver cleaning and maintenance duties to the highest standards.
  • Team Support: Assist with depot, Victoria Lounge, and departure point operations.
  • Guest Interactions: Handle all guest interactions with the highest level of hospitality and professionalism.
  • Menu Knowledge: Ensure full knowledge of onboard menus, boutique items, and the areas in which the British Pullman operates.
  • Teamwork: Work as a team player to ensure the whole team is able to do their job to the highest standards.
  • Passenger Requests: Acknowledge and handle any passenger requests, whether dietary, medical, or special occasion requests.
  • Personal Presentation: Always maintain a high standard of personal cleanliness and appearance.

Requirements:

  • Eligibility: Applicants must have eligibility to work in the UK.
  • Experience: Have previous hospitality experience within a luxury environment.
  • Knowledge: Demonstrate advanced knowledge of food and beverage.
  • Professionalism: Be a professional, credible, confident, and enthusiastic individual.
  • Availability: Attend training, preparation, depot, cleaning, and medical days as required.

What We Offer:

Benefits:

  • Competitive Salary: A competitive salary and health insurance plans.
  • Discover Belmond Programme: Complimentary and preferred rate experiences at our iconic destinations.
  • Group Benefits: Group Income Protection, Group Life Insurance, Employer contribution pension, Enhanced maternity and paternity pay, All meals provided, Uniform & dry cleaning, Team social events, Wellness programme throughout the year, Further learning & development opportunities within Belmond.

About Us:

Belmond is a global collection of iconic hotels, trains, and river cruises, creating exceptional experiences worldwide. We pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

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