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Receptionist

2 months ago

London, Greater London, United Kingdom Savills Management Resources Full time
Job Title: Receptionist

We are seeking a highly skilled and professional Receptionist to join our team at Savills Management Resources. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our tenants, visitors, and employees.

Key Responsibilities:
  • Maintain a clean, tidy, and welcoming reception area, adhering to five-star audit standards.
  • Ensure a professional appearance at all times, with a courteous and helpful nature.
  • Carry out duties in accordance with instructions from the Front of House Manager, Building Manager, or Supervisor.
  • Greet and sign in external visitors and employees, preparing daily reports for the Building Management team.
  • Process helpdesk jobs, communicate with the Engineering department, and close down expired permits on the Property Management system.
  • Communicate efficiently with tenant Reception teams to ensure a smooth sign-in experience for visitors.
  • Complete monthly access pass reports for tenants and assist visitors in finding their required location or contact within the building.
  • Participate in the training of cover staff and maintain a physical presence at the reception desk during building opening hours.
  • Deal with queries efficiently and professionally, directing them to third parties as necessary.
  • Acquire working knowledge of property systems and procedures to enable you to take control during team members' absences or busy periods.
  • Ensure compliance with health and safety and fire precautions, adhering to company and site procedures.
  • Engage with site events and assist with building app content.
Requirements:
  • Excellent verbal and written communication skills.
  • General Education to GCSE standard or equivalent.
  • Reliable, helpful, and well-presented.
  • Strong customer service skills, with a pleasant telephone manner and efficiency in relaying messages.
  • Ability to deal with confidential information and maintain a professional outlook.
  • Good organisational and time management skills.
Working Hours:

Operational hours: 7am-6pm, with an allocated shift of 9am-6pm, requiring flexibility.

Salary:

£30,885.