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Community Housing Liaison Officer

2 months ago

Leeds, Leeds, United Kingdom Leeds City Council Full time

Job Title: Housing Officer - Traveller Services

Salary: £29,777 - £31,364

Hours: 37

Contract: Permanent

Location: Merrion House First Floor, Outreach – City Wide

As a Housing Officer specializing in Traveller Services, you will excel in a dynamic environment, engaging with members of the Traveller community and collaborating with a dedicated team.

About You

In the role of Housing Officer, you will possess:

  • Strong communication abilities.
  • A valid driving license for the use of council vehicles.
  • A passion for teamwork within a supportive group.
  • Preferable knowledge of housing management, though not mandatory.

About the Role

As our next Housing Officer for Traveller Services, you will provide essential support to vulnerable individuals residing in roadside encampments and on our established sites, assisting approximately 50 families. Your role will involve delivering housing-related support and working closely with a small, experienced team to acquire new skills and familiarize yourself with our operational procedures. You will offer a city-wide service, liaising with both the Traveller community and the general public regarding roadside encampments. Collaboration with colleagues within Leeds City Council will be vital to maintaining strong relationships. This position is diverse and rewarding.

What We Offer You

We are committed to providing an exceptional employee experience, including:

  • A competitive salary and annual leave, plus statutory holidays.
  • Membership in the West Yorkshire Pension Fund with generous employer contributions.
  • Flexible and hybrid working arrangements, subject to service needs.
  • A clear career progression pathway and opportunities for professional development.
  • A variety of staff benefits to enhance your wellbeing and financial wellbeing.

How to Apply

Please complete the online application form and refer to our guidance for further assistance. Ensure all sections are completed accurately before submission.

Commitment to Safeguarding

We are dedicated to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

Diversity and Inclusion

We promote diversity and aim for a workforce that reflects the population of Leeds. Leeds City Council is recognized for its commitment to equality and is an age-friendly employer, a Mindful Employer, and a Disability Confident Leader.

Probationary Period

All new appointments are subject to the successful completion of a six-month probationary period.

Job Purpose:

To deliver high-quality housing management services that meet customer needs, positively impacting the social and physical environment of the managed area.

Customer-focused and driven to provide the best service in the communities we serve.

Principal Responsibilities:

  • Take ownership of the social and physical environment of a designated service area.
  • Ensure the estate environment is maintained to a high standard.
  • Address issues of anti-social behavior and collaborate with other agencies to foster safe and sustainable communities.
  • Enforce tenancy conditions as necessary.
  • Provide appropriate advice and support to customers.
  • Adhere to the Council's safeguarding procedures where applicable.
  • Encourage tenant engagement and involvement through various approaches.
  • Comply with Council policies and procedures, including data protection and financial regulations.
  • Follow health and safety policies and legal requirements.
  • Support the achievement of equality and diversity in both employment and service delivery.
  • Promote and uphold the priorities, values, and objectives of Leeds City Council.
  • Adapt to changes and assist other services as required.
  • Participate in training and development activities to maintain up-to-date knowledge and skills.
  • Collaborate with colleagues, seeking help and advice when necessary.
  • Contribute to the overall ethos and aims of the service by attending relevant meetings and training events.
  • Comply with Leeds City Council policies and procedures regarding child protection, health, safety, and confidentiality.
  • Support diversity and equality in the workplace, upholding the values and standards of Leeds City Council.
  • Recognize and challenge incidents of discrimination and ensure compliance with relevant policies.

The duties outlined are not exhaustive and may include other responsibilities in line with the job evaluation outcome.

Personal Specification Essential Requirements:

Candidates must demonstrate the following criteria relevant to the role:

  • Understanding of equality issues in service delivery.
  • Knowledge of effective anti-social behavior remedies and best practices.
  • Awareness of how social and environmental conditions impact quality of life.

Specific Skills and Competencies:

  • Effective communication with customers, colleagues, and partners.
  • Ability to utilize various communication tools based on customer preferences.
  • Empathy and tact in addressing customer issues.
  • Capability to manage competing demands and meet deadlines.
  • Objective decision-making to achieve local priorities.
  • Accurate information management from diverse sources.
  • Ability to investigate and report on various issues.
  • Budget management skills.
  • Adaptability to achieve positive outcomes.

Experience:

  • Experience collaborating with agencies for positive customer outcomes.
  • Involvement in community roles.
  • Public interaction experience.
  • Ability to work under deadlines and adapt to priorities.
  • Experience in a busy, customer-focused team.
  • Proficiency in various computer software, including Microsoft Office.

Behavioral Attributes:

  • Commitment to Council values.
  • Positive approach to change.
  • Dedication to maintaining a safe environment.
  • Support for equality and diversity initiatives.
  • Commitment to excellent customer service.
  • Focus on continuous improvement.
  • Understanding of Leeds City Council's Equal Opportunities Policy.
  • Adherence to Health & Safety Policies.
  • Willingness to engage in training for professional development.
  • Embrace the values and conduct standards of the organization.
  • Commitment to personal growth and learning.