Community Outreach Officer

2 months ago

Leeds, Leeds, United Kingdom Leeds City Council Full time
About the Role

We are seeking a highly motivated and experienced Housing Officer to join our Traveller Services team at Leeds City Council. As a key member of our team, you will be responsible for providing high-quality housing management services to meet the needs of our customers, making a positive contribution to the social and physical environment of the area managed.

Key Responsibilities
  • Take ownership and responsibility for the social and physical environment of a defined geographical service area.
  • Ensure that the estate environment is maintained to a high standard.
  • Deal with issues of anti-social behaviour, nuisance, and work with other agencies to help create safe and sustainable communities.
  • Enforce tenancy conditions where appropriate.
  • Provide appropriate advice and support to customers.
  • Ensure the Council's safeguarding procedures are followed where appropriate.
  • Actively develop and promote tenant engagement and involvement through a variety of different approaches.
  • Work within Council policies and procedures, including data protection and financial regulations.
  • Ensure the Council's health and safety policies and legal requirements are adhered to.
  • Support the achievement of equality and diversity in both employment and service delivery, including the promotion of equality of opportunity.
  • Promote and deliver the priorities, values, and objectives of Leeds City Council at all times.
  • Flexible and adaptable to change to assist other services as required, commensurate to grade.
  • Participate in appraisal, training, and development activities as necessary to ensure up-to-date knowledge and skills.
  • Improve own practice through observation, evaluation, discussion with colleagues, and development programs.
  • Work collaboratively with colleagues, knowing when to seek help and advice.
  • Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
  • Be aware of and comply with Leeds City Council policies and procedures, e.g., child protection, health, safety, and security, confidentiality, and data protection, reporting all concerns to an appropriate person.
  • Be aware of and support difference and ensure equality for all, working in an anti-discriminatory manner, upholding and promoting the values, standards, and equal opportunities of Leeds City Council.
  • Recognize and appropriately challenge any incidents of racism, bullying, harassment, or victimization and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
Requirements
  • A good understanding of equality issues in the day-to-day delivery of services.
  • Knowledge of effective anti-social behaviour remedies and best practice.
  • Awareness of how social and environmental conditions affect quality of life.
  • Ability to communicate effectively with customers, colleagues, elected members, and all other partners.
  • Able to use a wide range of communication tools appropriate to the customers' preferred method.
  • Able to show empathy, act tactfully, and sympathetically with customers over a range of issues.
  • Able to manage competing demands and priorities to meet deadlines.
  • Able to make objective decisions in the interests of achieving local priorities.
  • Able to input, maintain, and retrieve information accurately from a variety of sources.
  • Able to objectively investigate and clearly report (in writing or verbally) on a range of issues.
  • Ability to work within budgets.
  • Able to adapt behaviours to achieve positive outcomes.
  • Experience of working with other agencies to achieve positive outcomes for customers.
  • Experience of playing a key role within a community.
  • Experience of working with the public.
  • Experience of working to deadlines and adapting to competing priorities.
  • Experience of working in a busy customer-focused team.
  • Experience of working with a range of computer software packages, including Microsoft Office.
Desirable Skills and Competencies
  • Demonstrate a commitment to Council Values.
  • Positive and flexible approach to change.
  • Commitment to maintaining a healthy and safe environment.
  • Willingness to support and promote equality and diversity.
  • Commitment to providing excellent service to customers.
  • Committed to continuous improvement.
  • Ability to understand and observe Leeds City Council Equal Opportunities Policy.
  • Will to carry out all duties having regard to an employee's responsibility under Health & Safety Policies.
  • Willingness to actively participate in training and development activities to ensure up-to-date knowledge, skills, and continuous professional development.
  • Understanding and embracing our values, behaviours, and codes of conduct.
  • Commitment to personal learning and development.

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