Account Director, Brand Experience

1 month ago

Hemel Hempstead, Hertfordshire, United Kingdom GAMA Healthcare Ltd Full time

About GAMA Healthcare Ltd

GAMA Healthcare Ltd is a leading provider of innovative solutions to prevent infections and save lives. With a strong presence in the NHS, we are committed to delivering exceptional aftersales support to our customers.

Job Title: Key Accounts Executive - International

We are seeking a highly skilled Key Accounts Executive - International to join our dynamic team. The successful candidate will be responsible for providing outstanding support to international clients, ensuring that all inquiries, issues, and requests are handled with professionalism and efficiency.

Key Responsibilities:

  1. Build and maintain strong relationships with key international customers to ensure consistent, high-quality service.
  2. Proactively follow up with customers to ensure satisfaction with products/services and foster long-term relationships.
  3. Collaborate with internal teams such as sales, logistics, technical support, and supply chain to resolve customer issues efficiently.
  4. Ensure that customer complaints are logged, tracked, and resolved in a timely manner using the company's customer relationship management system.
  5. Track and analyse customer service metrics such as response time, resolution rate, and customer satisfaction scores and develop new tools where required.
  6. Provide feedback to management on customer service processes, highlighting areas for improvement.
  7. Experience using SAP or similar ERP system is desirable.
  8. Extensive knowledge and understanding of import and export within the medical device industry.
  9. Robust understanding of inventory management, freight forwarder activity, and elements of warehousing logistics associated with a 3PL environment.
  10. Analytical skills and ability to use creative problem-solving to navigate ambiguous situations.

What We Offer:

  1. Competitive salary, performance-related bonus, and pension scheme.
  2. Commitment to your personal and professional development.
  3. 34 days holiday (including bank holidays).
  4. Discounted gym memberships.
  5. Private Medical Insurance.
  6. Health Cashback plan for vouchers toward medical costs e.g. physio, opticians.

About Us:

We are a fast-paced and dynamic company that values our people and encourages collaboration to achieve our goals. If you are a motivated and experienced professional looking for a new challenge, we would love to hear from you.

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