Account Director

4 weeks ago

Hemel Hempstead, Hertfordshire, United Kingdom https:jobs-redefined.cositemap Full time
About Blackhawk Network

Blackhawk Network is a leading provider of branded payment solutions, helping businesses of all kinds tap into a global network of payment solutions. Our platform enables businesses to grow revenue, increase loyalty, motivate and reward their teams, disburse funds, and engage consumers. With over 400,000 consumer touchpoints worldwide, our network is a key player in the stored value card industry.

Job Summary

We are seeking a highly skilled Partnership Account Manager to join our team. As a key member of our partnership team, you will be responsible for developing and managing partnerships with our top revenue partners. Your primary goal will be to maximize the potential of these brands across our own content portfolio and their own gift card presence across all Blackhawk channels.

Key Responsibilities
  • Proactively manage Content Partner relationships to deliver against revenue growth and profit plans across all Blackhawk channels.
  • Continuously review and deliver new opportunities for Content Partner brands to be included on Blackhawk's own product portfolio.
  • Monitor performance and profitability of Content Partners by channel and propose recommendations on positive/negative impact to the wider business.
  • Support the development and delivery of an effective communication plan to ensure all developments and future plans are shared with our partners.
  • Oversee supply chain management of Gift card stock for each partner to ensure correct volumes of stock are available for current and future plans.
  • Negotiate deals and maximize opportunities with Retail Distribution partners to invest in marketing campaigns.
  • Ensure that all marketing campaigns with DP's are delivered in a timely manner and on brand, and manage the delivery of all assets required to achieve this.
  • Develop and deliver an effective Contact Strategy for each Content Partner to include quarterly reviews and regular meetings where appropriate.
  • Carry out all Account Management responsibilities, including preparing presentations/proposals, facilitating meetings, presenting monthly/quarterly reviews, and delivering status reports where required.
  • Provide a regular feed of competitor activity from Blackhawk and non-Blackhawk accounts across Europe to ensure best practice is shared with all partners.
  • Assist and support the European Summits, preparing key documentation for Summit meetings, helping to set up, and assisting with managing Partners attendance.
  • Manage issue resolutions by raising, tracking, and resolving in a timely manner and liaising with internal business functions such as Finance, Legal, Distribution, Operations, and Hawk Incentives.
Requirements
  • Interpersonal skills - flexible style - tenacious and confident to positively engage with internal and external stakeholders at all levels.
  • Strong commercial awareness - experience of assessing P&L and sales performance reports.
  • High-calibre account management skills.
  • Proficient in Microsoft Office - Word, Excel, and PowerPoint.
  • Ideal experience in the stored value card industry - understanding of all stored value propositions (Gift Card and Prepaid), B2B versus B2C, key market players from a service provider and brand (Content Partner) perspective.
What We Offer

We offer a competitive range of Employee Benefits that are designed to give all our employees a better quality of work-life, decrease stress, and foster a great culture. Our benefits include 25 days annual leave, additional appreciation days, additional leave for volunteering, birthday time off, enhanced maternity, paternity, and adoption pay, pension, group income protection, private medical insurance, employee assistance programme, and flyers. We also offer hybrid working, office group activities, and free eye tests.

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