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Customer Service Hospitality Associate

2 months ago

Hope Valley, United Kingdom YHA Careers Full time
Position Overview: Hospitality Team Member

At YHA, we are dedicated to creating a welcoming environment for our guests, and we are seeking enthusiastic individuals to join our team as Hospitality Team Members. This role is pivotal in ensuring our visitors have memorable experiences during their stay.

Key Responsibilities:
  • Deliver exceptional customer service to all guests, ensuring a warm and inviting atmosphere.
  • Manage reception duties, providing valuable information about our facilities and the surrounding area.
  • Utilize our systems for efficient guest check-ins, check-outs, and food and beverage transactions.
  • Perform cleaning and housekeeping tasks to maintain a tidy and comfortable environment for all visitors.
  • Assist in food preparation and serve meals with genuine hospitality, enhancing the overall dining experience.

What We Offer:
  • Competitive Compensation: Enjoy a pay rate of £11.44 per hour, with flexible working hours.
  • Accommodation Options: Affordable live-in accommodation available at £63.70 per week if required.
  • Exclusive Employee Benefits: Access to staff discounts and cashback opportunities for everyday purchases.
  • Complimentary Membership: Receive a free YHA Membership annually.
  • Travel Opportunities: Experience 10 complimentary hostel stays each year for you and up to three guests.

Our Values:
At YHA, we cherish diverse perspectives and experiences. We prioritize personal growth and provide comprehensive training to support your development. We welcome applicants from all backgrounds, emphasizing the importance of lived experiences alongside traditional skills.

Next Steps:
If this role aligns with your interests, we encourage you to submit your CV along with a brief application form. You may also include a cover letter to highlight your unique qualifications. For any assistance, please refer to our support resources.

About YHA:
YHA is committed to making our services accessible to everyone. We strive to build a diverse team and warmly welcome applicants from all walks of life. To learn more about our mission and culture, please explore our website.