CRM Account Director

7 days ago


Bristol, Bristol, United Kingdom Harnham Full time

Job Summary:

Harnham is seeking a highly skilled CRM Account Director to join our team for a 3-month contract. As a CRM Account Director, you will be responsible for managing and optimizing CRM strategies, ensuring client satisfaction, and driving business growth.

Key Responsibilities:

  • Lead and manage CRM projects from inception to delivery, ensuring timely and successful execution.
  • Develop and maintain strong relationships with key clients, acting as the primary point of contact.
  • Collaborate with cross-functional teams to create tailored CRM strategies that align with clients' business goals.
  • Monitor and analyze CRM campaign performance, providing insights and recommendations for continuous improvement.
  • Manage client expectations, ensuring high levels of satisfaction and retention.
  • Identify opportunities for upselling and expanding client accounts.
  • Report on project progress, key metrics, and outcomes to senior management and stakeholders.

Requirements:

  • Proven experience as a CRM Account Director or in a similar senior CRM role.
  • Strong understanding of CRM platforms, tools, and best practices.
  • Excellent client management skills with a track record of building and maintaining successful client relationships.
  • Ability to manage multiple projects simultaneously while maintaining high standards of quality.
  • Strong analytical skills with the ability to interpret data and provide actionable insights.
  • Exceptional communication and interpersonal skills.
  • Ability to thrive in a fast-paced, dynamic environment.


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