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CRM Account Director
2 months ago
Job Title: CRM Account Director
Job Type: Contract
Location: Remote
Job Description:
The CRM Account Director will be responsible for leading and managing CRM projects from inception to delivery, ensuring timely and successful execution. This role involves close collaboration with internal teams and clients to deliver exceptional CRM campaigns that meet and exceed business objectives.
Key Responsibilities:
- Develop and maintain strong relationships with key clients, acting as the primary point of contact.
- Collaborate with cross-functional teams to create tailored CRM strategies that align with clients' business goals.
- Monitor and analyze CRM campaign performance, providing insights and recommendations for continuous improvement.
- Manage client expectations, ensuring high levels of satisfaction and retention.
- Identify opportunities for upselling and expanding client accounts.
- Report on project progress, key metrics, and outcomes to senior management and stakeholders.
Requirements:
- Proven experience as a CRM Account Director or in a similar senior CRM role.
- Strong understanding of CRM platforms, tools, and best practices.
- Excellent client management skills with a track record of building and maintaining successful client relationships.
- Ability to manage multiple projects simultaneously while maintaining high standards of quality.
- Strong analytical skills with the ability to interpret data and provide actionable insights.
- Exceptional communication and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic environment.
