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CRM Account Director
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Job Overview
We are seeking a highly skilled CRM Account Director to join our team at Harnham. As a key member of our business development team, you will be responsible for developing and executing CRM strategies to drive client engagement and loyalty.
Key Responsibilities:
- Client Relationship Management: Serve as the primary point of contact for key clients, ensuring exceptional service delivery and maintaining strong, strategic relationships.
- CRM Strategy Development: Develop and execute CRM strategies to enhance client engagement and loyalty, leveraging data insights and customer behaviors.
- Campaign Management: Oversee the planning, implementation, and analysis of CRM campaigns, ensuring they align with client goals and deliver measurable results.
- Team Collaboration: Work closely with internal teams, including marketing, data analytics, and creative, to deliver integrated CRM solutions.
- Performance Monitoring: Analyze campaign performance, providing regular updates to clients, and recommending optimizations for future campaigns.
Required Experience:
- Proven Experience: A strong background in CRM strategy and account management, ideally within an agency environment.
- Client-Facing Skills: Excellent communication and interpersonal skills, with experience managing and nurturing client relationships at a senior level.
- Campaign Management: Demonstrated ability to manage multiple CRM campaigns simultaneously, with a focus on delivering results and optimizing performance.
- Data-Driven Approach: Experience using data insights to inform strategy and decision-making.
- Flexible and Adaptable: Comfortable working in a fast-paced, dynamic environment with a hybrid work arrangement.
