ICT Support Specialist

5 days ago

Wokingham, Wokingham, United Kingdom Loftware Full time
Technical Support Engineer

At Loftware, we're seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you'll play a critical role in ensuring our customers receive the highest level of technical support possible.

Key Responsibilities:
  • Analyze complex technical challenges and provide advanced resolutions and solutions to customers' issues.
  • Collaborate with internal and external departments to resolve technical incidents and work in coordination with Professional Services, QA, Development, and other teams.
  • Provide technical material and coordinate multi-department escalations as needed.
  • Review production performance and provide analysis and reaction plans for errors/failures.
  • Communicate infrastructure issues to Operations and Development teams.
  • Collaborate with product management and other internal teams regarding resolution of issues requiring hot fixes or patches.
Requirements:
  • Analytically minded with a deep understanding of logs and data.
  • Experienced with logs analysis and able to triage issues to the right person for solutions.
  • Basic knowledge of C++, Java, HTTP protocols, web browsers, database architecture, and operating systems.
  • Moderate skill level reading and interpreting logs, including Log4J and Log4J2.
  • Bachelors or master's degree in a technical discipline or relevant work experience.
  • 3-5 years' experience supporting customers directly in a technical environment.
Why Loftware?

We're a company that values inclusion, diversity, and belonging. We're committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe our unique capabilities and qualities make us stronger, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We're a trusted partner for companies in various industries, and our end-to-end cloud-based labeling platform helps businesses manage labeling across their operations and supply chain. With over 500 industry experts and 1,000 global partners, we maintain a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore.

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