Contract Officer

10 hours ago


Havering atte Bower, Greater London, United Kingdom Adecco Full time
Job Title: Contract Officer

We are seeking a skilled Contract Officer to join our team at Adecco. As a Contract Officer, you will be responsible for managing a variety of cases and requests, ensuring high-quality and efficient customer responses.

Key Responsibilities:
  1. Effectively handle corporate and statutory complaints, Ombudsman enquiries, and Member enquiries.
  2. Manage requests made under the Freedom of Information Act, Data Protection Act, and Environmental Information Regulations.
  3. Develop a wide knowledge of our client's services to determine the appropriate service area for responding to complaints and enquiries.
  4. Provide advice and guidance to queries from the public, colleagues, and Members regarding complaints.
  5. Employ structured decision-making and risk assessment techniques.
  6. Protect and manage information securely, reporting any breaches in line with our client's policies.
  7. Contribute to data analysis and the continuous improvement of departmental performance.
Requirements:
  1. Previous experience in complaints resolution and handling enquiries.
  2. Strong project management and research abilities.
  3. Knowledge of legislation and statutory requirements relating to complaints and information management.

This is a temporary contract until 24/03/2025 with the possibility of extension. If you are a skilled problem-solver with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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