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Contract Officer

2 months ago

Havering atte Bower, Greater London, United Kingdom Daniel Owen Ltd Full time

Job Title: Contract Officer

Job Summary:

We are seeking a highly skilled Contract Officer to join our team at Daniel Owen Ltd. The successful candidate will be responsible for improving the effectiveness and quality of customer responses and will be accountable for providing high-quality and efficient customer responses that reduce the risk of escalation to further stages.

Key Responsibilities:

  1. Deal effectively with corporate and statutory complaints, Members and Ombudsman enquiries, and support the provision of high-quality and timely reports for senior officers and Councillors.
  2. Sensitively handle multi-channel contact from complainants and identify the most appropriate way to resolve enquiries.
  3. Handle requests made under the Freedom of Information Act, Environmental Information Regulations, Re-Use of Public Sector Information Regulations 2015, Data Protection Act 2018 & General Data Protection Regulation from receipt of request through to disclosure or refusal of the information.

Requirements:

  1. Experience of working in several of the following areas: FOI, DPA, EIR.
  2. Corporate complaints.
  3. Statutory complaints.
  4. Member enquiries.

About Us:

Daniel Owen Ltd is a leading company in the industry, and we are committed to providing high-quality services to our customers. We are looking for a talented and motivated individual to join our team and contribute to our success.