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Contract Officer

2 months ago

Havering atte Bower, Greater London, United Kingdom Daniel Owen Ltd Full time

Job Title: Contract Officer

Job Summary:

We are seeking a highly skilled Contract Officer to join our team at Daniel Owen Ltd. The successful candidate will be responsible for improving the effectiveness and quality of customer responses, providing high-quality and efficient customer responses, and reducing the risk of escalation to further stages.

Key Responsibilities:

  1. Deal effectively with corporate and statutory complaints, Members, and Ombudsman enquiries, and provide high-quality and timely reports for senior officers and Councillors.
  2. Sensitively handle multi-channel contact from complainants and identify the most appropriate way to resolve enquiries, including challenging telephone conversations.
  3. Handle requests made under the Freedom of Information Act, Environmental Information Regulations, Re-Use of Public Sector Information Regulations 2015, Data Protection Act 2018 & General Data Protection Regulation from receipt of request through to disclosure or refusal of the information, ensuring correct legislation is applied to each request.

Requirements:

  1. Experience of working in several of the following areas: FOI, DPA, EIR.
  2. Corporate complaints.
  3. Statutory complaints.
  4. Member enquiries.

About Us:

Daniel Owen Ltd is a leading company in the industry, and we are committed to providing excellent customer service. We offer a dynamic and supportive work environment, and we are looking for a talented individual to join our team.