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Team Leader

2 months ago

North Acton, Greater London, United Kingdom The Landmark Hotel London Ltd Full time

Job Summary:

The Landmark Hotel London Ltd is seeking a highly motivated and experienced Team Leader to join our Banqueting Operations Team on a permanent basis. As a key member of our team, you will be responsible for delivering exceptional service to our guests and ensuring that every event is a memorable experience.

Key Responsibilities:

  • To oversee the planning and execution of banqueting events, ensuring that all details are properly understood and confirmed.
  • To supervise the banqueting rooms during events, ensuring that the expected service standards are met.
  • To handle customer complaints in a professional and timely manner, escalating issues to management as necessary.
  • To collaborate with other departments to ensure seamless execution of events and adherence to hotel standards.

Requirements:

  • Previous experience in a similar role, preferably in a luxury hotel or event management company.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and external clients.
  • Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work a shift rota, including evenings and weekends.

What We Offer:

  • A competitive salary and service charge.
  • A comprehensive benefits package, including pension, private medical insurance, and employee assistance program.
  • Opportunities for career development and growth within the company.
  • A fun and dynamic work environment, with a focus on teamwork and collaboration.

About Us:

The Landmark Hotel London Ltd is a leading hotel in London, known for its exceptional service and luxurious amenities. We are proud to be a member of the Leading Hotels of the World and have received numerous awards for our commitment to excellence.