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Business Solutions Analyst

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Civica Full time
About the Role

Join Civica's Mission to Transform Public Services

Civica is a global organization dedicated to delivering innovative software solutions that improve outcomes for citizens. We collaborate with various organizations, including schools, libraries, local councils, state governments, and healthcare and community organizations, to apply innovation and creative thinking.

Key Responsibilities

  1. Business Analysis: Conduct root cause analysis, capture business requirements and processes, and translate them into high-quality specifications, working closely with the project team, stakeholders, users, and customers to deliver valuable product improvements that solve real problems.
  2. Subject Matter Expert: Act as a Subject Matter Expert in Civica products, their functionality, and the application of those functions to customers' business operations.
  3. Collaboration: Work with Developers, Testers, Product Managers, External Clients, and Support Personnel to deliver high-quality, intuitive products and services to schools in ANZ.

What We Offer

  1. Career Growth Opportunities: We take great satisfaction in seeing you grow and share your knowledge with other parts of our large business.
  2. Flexible Work Arrangements: We have the technology and tools to support you to work from anywhere, whether that's a tropical paradise or your home office.
  3. Focus on Learning: There are heaps of opportunities to enable you to grow and be your best.

Our Commitment to Diversity and Inclusion

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes.